Shipping Policy
DELIVERY:
We offer 1hr delivery in the metro Richmond area up to 20miles in all our product categories. You can choose to have your order delivered through Cosmo, Door Dash or Uber for an effective and timely delivery. Only cosmo and cosmo drivers, deliver up to 20 miles. all other platforms only deliver up to 5 miles. We offer free delivery up to 3 miles and for purchases exceeding $250. We $3.99 base delivery above 5 miles. It's $.20 cents/mile after that, plus $.10 cents a minute up to 20 miles. Not to exceed $10-$12.
These applies to all the following categories: ASAP delivery products.
Please refer to our return policy here. Missspicywigs.com
Refund Policy
No Refunds on delivery products.
Refunds may however be available based only on these exceptions:
Products that are returned in original packaging and unused, failed delivery or wrong or defective products.
Refunds are considered on a case by case basis.
To initiate a refund please contact missspicywigs@gmail.com. Please refer to our refund and exchange policy on our site at this link: Missspicywigs.com
For shipping returns, please refer to the packaging for a return address and label. Thanks
Cancellation / Return / Exchange Policy
Exchanges are granted only for products in as New condition, original packaging and neither opened nor used.
NB (WE DO NOT accept any opened cosmetics, exchanges not in their original packaging, used products, damaged products, defective due to customers fault, or any exchanges that are 7+ days late).
Exceptions-
(If product is the wrong order, was never delivered, defective, or out of stock.)
Exceptions apply, and we process return or exchange orders on a case by case basis.
For more information please refer to our policies Missspicywigs.com